Terms and Conditions
1:01 All orders are processed and shipped out within three working days
from receipt of order or customer's subsequent emailed changes.
2:01 All US orders are shipped via RoyalMail Air (small package) Signed For. or AirSure . All UK orders are sent 1st Class Mail.
2:02 Delivery times will vary according to destination;
USA; usually up to within ten business days from
posting. UK within three business days
2:03 The Seller is not responsible for late delivery of the order providing the Seller has completed the processing of said order and mailed it within the above time frame backed up by an official date stamp on the mailing receipt.
2:04 The Seller will cooperate with the Buyer where a parcel is considered overdue or late in being delivered. If said order has not been delivered after fourteen business days after the mailing receipt date; then the Seller will resend a duplicate replacement order to the buyer. Always providing that the buyer has made the necessary inquiries with their local mail carrier depot and used their own due diligence in effecting a signed for delivery, or pick-up at their local mail depot. Customer MUST notify Seller of late or missing delivery FIFTEEN days of placing order or subsequent emailed instructions or changes to order prior to shipment..
2.05 It is the customer's responsibility to make sure that there is
someone at the delivery address to sign for the mailed delivery. In the event that the order is returned to the Seller because of the inability of the local mail carrier to obtain a signed-for receipt for the parcel. That the Buyer has not made the necessary arrangements to collect said parcel or made arrangements for redelivery, all of which leads to the return of the order to the Seller; then the Buyer will be charged with the additional postage costs of re-sending said parcel back to the Buyer.
3>01 Orders cannot be returned once the seals have been broken or the bottles or jars been opened.
4.01 Orders that have been inadvertently DUPLICATED at the time of ordering and carry sequential ordering numbers will be automatically canceled by the Seller and considered an error of ordering. Resulting in just the original order to be processed and sent in the normal manner.
4:02 Orders that are DUPLICATED will result in the Buyer being notified and asked if they wished for a second or third identical order to be sent to them. After receiving a confirmation email confirming such instructions, the three working days for processing will commence and said order/s will be charged and shipped out to them.
4:03 All DUPLICATED ORDERS PLACED IN ERROR SHOWING SEQUENTIAL ORDER NUMBERS, \WILL BE either CANCELED OR FULLY REFUNDED IF ALREADY DOUBLE CHARGED.
4.04 Any order that has been fully processed, shipped out, and for which the Seller has a time stamped dated receipt of postage, cannot be canceled and monies refunded.
4:05 If any problems arise after receipt of the order by the Buyer relating to the condition of the products, they should notify the Seller by email to:- alchemistsclub@emusnest.com
5.01 Existing customers who place new orders but without entering new credit/debit card info will have their last card of record charged with the new order.
5.02 New customers who place orders without entering any credit/debit card info will be emailed a PayPal invoice for payment directly through PayPal, for he cost of the order quoting the individual Order #.
All sales are final with the exception of the foregoing
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